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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Diane East

June 24, 2026

5  out of  5
rating by Diane East
"I worked with Rose in Chris Woodlee's office over the course of 2 days to understand the new billing cycle implemented by State Farm. She patiently answered my many questions and worked with her manager to set things up in a way that works best for me. Thank you Rose."
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Kimberly Lowe

June 18, 2026

5  out of  5
rating by Kimberly Lowe
"My experience setting up auto insurance today was wonderful! Shelby was the best. She assisted me step by step and took her time. I really appreciate it and thanks for the help and great rate! Kimberly Lowe"
We responded:
"Thank you, Kimberly! We’re so happy to hear you had a wonderful experience setting up your auto insurance. Shelby will be thrilled to know her step-by-step guidance and patience made the process easier for you. We’re glad we could help you find a great rate, and we truly appreciate you choosing us!

"
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Mary Ann Stafford

June 17, 2026

5  out of  5
rating by Mary Ann Stafford
"Shelby is amazing! I had to convert a policy that was outdated and she found several options and worked diligently to get what I was looking for! I am super grateful for her help! Thank you Shelby!"
We responded:
"Thank you for sharing such wonderful feedback! We’re so glad to hear that Shelby was able to help you convert your outdated policy and find options that fit what you were looking for. She truly cares about making the process smooth and finding the right solution for each client. We appreciate your trust and are happy Shelby could assist you!"
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Ash Terry

June 16, 2026

5  out of  5
rating by Ash Terry
"Thomas was extremely easy to work with and made the entire process simple and stress-free. He was professional, knowledgeable, and always available to answer my questions. I highly recommend him to anyone looking for life insurance coverage!"
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that Thomas made the life insurance process simple and stress-free for you. Providing professional, knowledgeable guidance and being available to answer questions is exactly the level of service we strive for. We truly appreciate your trust and are glad we could help you find the right coverage."
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Travis Bossier

June 13, 2026

5  out of  5
rating by Travis Bossier
"I have been a client of Chris Woodlee's for more than a decade. Chris, his wife Jackie and his whole team are top notch! They are knowledgeable, friendly and competent. I would highly recommend them to anyone!"
We responded:
"Travis, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Tonya Rearick

June 6, 2026

5  out of  5
rating by Tonya Rearick
"Excellent customer service! Rose went the extra mile, and then some. Would recommend her to anyone I knew, family or friend. I cannot thank her enough! I would give an extra star if it were available. Thank you again, Rose, so so much!!! Top notch"
We responded:
"Thank you for the great review! We’re so glad Rose was helpful and patient, and that bundling your auto and homeowners got you a better rate. We truly appreciate your trust and the recommendation!"
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Kayla Harvey

June 5, 2026

5  out of  5
rating by Kayla Harvey
"Everyone we’ve dealt with in the office has been exceptional! Made our transition very smooth and ensured we understood the coverages we have. I was recently involved in an accident and Rose has been beyond helpful and made sure I understood how the process would go and made sure we were taken care of."
We responded:
"Thank you, Kayla! We’re so glad your transition went smoothly, and we’re especially thankful Rose could help guide you through everything after the accident. We appreciate the opportunity to be here for you."
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Ronald Dampier

June 4, 2026

5  out of  5
rating by Ronald Dampier
"Rose was very professional and friendly. She is a pleasure to work with and Chris iand State Farm are fortunate to have her as an employee. Thank you Ron"
We responded:
"Thank you, Ron! We’re happy Rose made the process easy and enjoyable. We’re proud to have her on our team and appreciate you choosing our office."
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Aliyah Horn

June 4, 2026

5  out of  5
rating by Aliyah Horn
"Rose is the best and so helpful"
We responded:
"Thank you, Aliyah! We’re so glad Rose was able to help and provide a great experience. We truly appreciate your kind words!"
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eway4242

June 2, 2026

5  out of  5
rating by eway4242
"Shelby is the best. She spent hours jumping through hoops and hurdles to get me the policy I needed in time. Thank you Shelby!!!"
We responded:
"Thank you so much! We’re thrilled Shelby was able to go the extra mile and get the policy you needed in time. We truly appreciate your kind words and support!"
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Zachary Hooper

May 27, 2026

4  out of  5
rating by Zachary Hooper
"Waived my late fee and kept my policy in place even with unexpected job loss. Really appreciate you guys."
We responded:
"Thank you, Zachary! We’re glad we could work with you during a difficult time and help keep your policy in place. We truly appreciate your trust and kind words!"
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Hunter Fleenor

May 22, 2026

5  out of  5
rating by Hunter Fleenor
"I wanted to take a moment to recognize Shelby Little for doing a phenomenal job helping me navigate getting business insurance for the business I recently acquired. She was incredibly helpful throughout the entire process, always prompt with responses, and took the time to answer every question I had. If she didn’t immediately know the answer, she went and found out and followed back up with me quickly.

The whole process can be overwhelming during a business transition, and she helped make it much smoother. Shelby handled all of the insurance needs professionally and efficiently. I also want to recognize Chris Woodlee, the head agent, who has built a great team under him that truly provides excellent customer service. I also use State Farm for my personal insurance as well, and it’s reassuring knowing I have a knowledgeable team with great customer service behind me. I hope I never need to use the business coverage, but it’s nice knowing I’m well taken care of if I ever do.

Thank you again, Shelby!"
We responded:
"Thank you so much, Hunter! We truly appreciate your thoughtful review. We’re glad Shelby was able to make the process smooth and be there for you every step of the way. Thank you for trusting our team with both your business and personal insurance needs!"
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Joe Gurney

March 26, 2026

5  out of  5
rating by Joe Gurney
"Shelby was terrific to do business with. She took care of all my needs."
We responded:
"Thank you, Joe! We’re so glad Shelby was able to take great care of you and help with your insurance needs. We truly appreciate your support!"
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Arvie Walker

March 20, 2026

5  out of  5
rating by Arvie Walker
"Great staff and friendly atmosphere. They helped set our family up not only with car insurance and renters but life policies as well to make sure our family had the protection it needs at a great price."
We responded:
"Thank you so much, Arvie! We’re thrilled to hear that our team was able to help you and your family with your car, renters, and life insurance needs. Providing great coverage at a great price in a friendly atmosphere is exactly what we strive for. Please let us know if there’s ever anything else we can assist you with!"
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K R

March 19, 2026

5  out of  5
rating by K R
"Best experience with car insurance ever had! Shelby was so professional and on top of things! She made the process quick and simple. Thanks Shelby for everything!"
We responded:
"Thank you for the great review. We’re so glad Shelby made your car insurance experience quick, simple, and professional. We appreciate your trust—please don’t hesitate to reach out if you ever need anything."
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Connie Petway

March 19, 2026

1  out of  5
rating by Connie Petway
"Ever since I had this insurance I've had problems. I tried to get a bundle (car and home) that didn't work out right. I tried to get automatic taken out every month (car) and that didn't work 😡 NOW ever time I pay ( what they tell me I owe I paid it ) I still get a letter in the mail saying I owe more. I'm SO Done !! P.S. same thing with my mortgage. When I took it out (over the phone) he told me one price "BUT" sent something HIGHER in the mail ( I could have stayed with what I had 😡) I was SO angry"
We responded:
"Connie, we’re sorry to hear about the frustration you’ve experienced with your billing and payments. We understand how important clear and consistent billing is. Our records show that you missed payments in September, November, and January, which is what caused billing adjustments and late fees that might have been unexpected. These missed payments can unfortunately affect the amounts due on subsequent bills. We want to work with you to clarify the situation, confirm your AutoPay setup, and ensure everything is accurate moving forward. Please feel free to email us at help@chriswoodlee.com for further assistance—we’re here to help!

"
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David Duryea

March 17, 2026

5  out of  5
rating by David Duryea
"Rose assisted me today with my insurance questions and provided excellent and personalized customer service. I recommend Chris Woodlee State Farm and encourage you to reach out to them for your insurance needs."
We responded:
"Thank you, David, for the 5-star review. We’re glad Rose was able to answer your questions and provide excellent, personalized service—and that you found the pricing reasonable. We appreciate your recommendation and are here anytime you need anything."
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D Fos

March 13, 2026

5  out of  5
rating by D Fos
"We’re new to the Franklin area and had a great experience at this State Farm office. Comfortable, no-pressure environment. Shelby helped us choose the best auto/home policies to meet our needs. AND we were even able to add a life policy while still paying less than our current premium. 👍🏼"
We responded:
"Welcome to Franklin, and thank you for the kind review. We’re glad you had a comfortable, no-pressure experience, and that Shelby was able to help you find the right auto and home coverage—and add life insurance while still lowering your overall premium. We truly appreciate your trust, and we’re here anytime you need a policy review or have questions."
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Bob

March 6, 2026

5  out of  5
rating by Bob
"Been with Chris' group for 13 years...always helpful."
We responded:
"Thank you for being with Chris’s team for the past 13 years! We truly appreciate your loyalty and are glad we’ve been able to help לאורך the way. Please reach out anytime you need us."
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larry swift

February 25, 2026

5  out of  5
rating by larry swift
"Great service! Quick response. I called to get receipts from last year and Rose provided them within a few minutes. Always good service with this office!"
We responded:
"Larry, Thank you so much for the kind words! It's our pleasure to help you!"
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AJ Anon

February 12, 2026

5  out of  5
rating by AJ Anon
"Great experience getting insurance here. The account manager, Shelby, helped me save hundreds a year in just a few minutes. She made the process easy and made sure I received all the coverage and services I needed."
We responded:
"AJ, thank you for taking the time to let us know how well Shelby is doing-- she is certainly an asset to our team and we appreciate your business!"
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Karen Racki

January 30, 2026

5  out of  5
rating by Karen Racki
"Shelby was very knowledgeable and helpful when I was looking for a better car insurance policy this past week. She was able to find a much better policy with far more coverage than I had and is saving me almost half of what I had been paying previously!! Thank you, Shelby for guiding me to a much better company than what I have had for several years!!"
We responded:
"Karen, we appreciate you taking the time to let us know how our team handled your account! Shelby always strives to take care of her customers by going above and beyond. "
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Bloodmight

January 24, 2026

5  out of  5
rating by Bloodmight
"Everything was hassle free. It took no time at all and I’m saving SO much. Thanks a lot to Shelby specifically for making sure everything was easy and nice for me."
We responded:
"Thank you for the great review! We’re glad everything was quick and hassle-free and that you’re saving so much. We’ll be sure to pass the shoutout along to Shelby—she’ll really appreciate it!"
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Rachel Delacruz

January 23, 2026

5  out of  5
rating by Rachel Delacruz
"I worked with Shelby and she was extremely helpful with providing information for my husband and I and saved us money on our car and life insurance. Highly recommend!"
We responded:
"Thank you, Rachel! We’re so glad Shelby was able to help you and your husband and save you money on both auto and life insurance. We really appreciate the recommendation!"
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Sharyn C

January 8, 2026

5  out of  5
rating by Sharyn C
"Wowsers!! Joshua N was absolutely the best! He was fast, concise, thorough, knowledgeable and I was in a much lower rate policy plan with both my car and apt insurance within an hour. I would highly recommend Joshua to help you with your insurance!!"
We responded:
"Thank you so much for the kind words! We’re thrilled to hear Joshua N took great care of you and made the process quick and thorough—and that he was able to help lower your rate. We really appreciate you choosing us!"