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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Mark Fairclough

July 27, 2023

5  out of  5 rating by Mark Fairclough
"Chris went over and above to make sure he looked after us. I can’t recommend him enough. Thank you Chris!"

Cameryn Walls

July 22, 2023

5  out of  5 rating by Cameryn Walls
"10/10 experience, as always. Chris Woodlee’s office has taken care of my auto and renters insurance for over a year now. I have been working with Conner and he is the best agent i’ve ever worked with. I always get prompt responses, attentive customer service, and my rates have been great too! They have made every policy change from moving to a new home, buying a new car, etc., incredibly easy."

D Osborne

July 19, 2023

5  out of  5 rating by D Osborne
"I recently worked with Connor on gettinga new home and auto policy. He was very knowledgeable and always striving to make sure I was comfortable had all the knowledge I could get to maybe the best decision possible and very respectful. Would 100% recommend even if it's just to be educated and get a quote."

Harleigh Taylor

July 17, 2023

5  out of  5 rating by Harleigh Taylor
"Conner Walls was very helpful and saved me quite a bit of money with my new insurance policy. Definitely recommend State Farm and Conner Walls as an agent!"

Mike Moniz

July 11, 2023

4  out of  5 rating by Mike Moniz
"Upon moving to Franklin a few years ago, Chris Woodlee’s team was very responsive with meeting my family’s insurance needs at a reasonable price. There wasn’t much interaction with the team required beyond inquiring about rising rates (without claims) over the past few years. Joe Ritchie did his best to keep my family on board, but the bureaucratic back room of the State Farm machine didn’t allow them to be as nimble as they needed to be to retain our business. When you can save hundreds of dollars per year with the same amount of coverage, across multiple lines, it’s hard to stay loyal. I didn’t have the opportunity to interact with Chris during the two year period but Joe Ritchie was timely with his responses. They’ll be in consideration if/when the need to shop around (steadily rising rates with no claims) happens again."

Mark Hunter

May 31, 2023

5  out of  5 rating by Mark Hunter
"Outstanding service from start to finish - willing to take the extra step to ensure you have everything you need. Very happy."

Doug Mayhall

March 17, 2023

5  out of  5 rating by Doug Mayhall
"Chris and his team have been very responsive whenever I have needed anything. And State Farm has been great in handling the claims that I have had, both for home and auto."

Dave J

March 17, 2023

5  out of  5 rating by Dave J
"Our family has been with Chris Woodlee for over a decade. He and his team are excellent and have been responsive to every inquiry we have made over the years. We recommend Chris and his team!"

Travis Bossier

March 16, 2023

5  out of  5 rating by Travis Bossier
"I have been a client of Chris Woodlee's for more than a decade. Chris, his wife Jackie and his whole team are top notch! They are knowledgeable, friendly and competent. I would highly recommend them to anyone!"

Josh Smith

March 15, 2023

5  out of  5 rating by Josh Smith
"Chris and his team have been so great to work with. Joe Ritchie was beyond helpful in getting me all set up. I saved a ton of money from my last provider. They are competent, friendly, and professional. Would highly recommend!"

caleb miller

March 13, 2023

1  out of  5 rating by caleb miller
"If you want good service, or fair value don't use this state farm branch"

Caleb Miller

March 13, 2023

1  out of  5 rating by Caleb Miller
"Very poor service, they don't listen or do what you ask them to do."

Caleb Miller

March 13, 2023

1  out of  5 rating by Caleb Miller
"They gave me a quote for my truck and then doubled the quote a month later. Very unhelpful and bad customer service. I've never had a worse experience with a business."

Scott Holmes

March 7, 2023

5  out of  5 rating by Scott Holmes
"Chris and his agency have been incredible to work with, and their service is amazing. Whenever I have any questions their team has helped me and my family!!"

Kyle Holmes

February 27, 2023

5  out of  5 rating by Kyle Holmes
"Really great to work with. Quick to respond and very professional. Would recommend them to anyone. Great team."

Jim Lackey

February 15, 2023

5  out of  5 rating by Jim Lackey
"Chris and his team have been my agent for many years. They are professional and do a great job!"

Sarah Caldwell

February 15, 2023

5  out of  5 rating by Sarah Caldwell
"Joe Ritchie has gone far above what you could ask for in an insurance agent. He is available by phone or email at any time and is always quick with a detailed response on what I have needed, even providing additional guidance with my extra policies.I appreciate his customer care, which is hard to come by! I highly recommend anyone from Chris Woodlee’s office, especially Joe."

George Deits

November 21, 2022

5  out of  5 rating by George Deits
"Omari Thomas has been absolutely terrific in her quick, thorough and always pleasant service."

Michele Kirkpatrick

November 18, 2022

5  out of  5 rating by Michele Kirkpatrick
"Super nice owner and staff. Always been accommodating and helpful."

Omari Buford

October 7, 2022

5  out of  5 rating by Omari Buford
"Everyone is awesome!"

Audrey Ritchie

September 13, 2022

5  out of  5 rating by Audrey Ritchie
"Best agent in the Franklin area!"

Zhoe Brogan

September 2, 2022

5  out of  5 rating by Zhoe Brogan
"Such a great agency! I can say nothing but great things about Mr. Woodlee!"


August 17, 2022

1  out of  5 rating by Ed
"As a customer (former now) for the past 4 years, the service started out poor and has worsened to the point where my family is firing the Chris Woodlee State Farm agency for failing to manage and service our insurance needs. Chris is consistently unresponsive and never available for his clients, at least my family, despite numerous attempts to communicate with him over the past couple of years. While we carry a lot of coverages through his office, apparently it's not enough to warrant follow ups or even check ins. There is always an excuse for why he isn't available and he has his staff cover for him. In fact, his office has unilaterally changed my family's coverage without discussion and permission, and then had to revert back because it wasn't what we wanted. In my family's experience, he doesn't act in the best interest of his clients, but only himself and how much more coverage he can obtain. This is evident when calling for help on a homeowners claim and he never responded, then to be given bad advice by the claims people while his staff are making excuses and still not supporting their clients. Based on the number of State Farm agents in the Greater Franklin area, I am sure all of them have the issues of one sort or another. However, I would strongly recommend those who consider the Chris Woodlee State Farm Agency to ensure they set their service level expectations and priorities ahead of time and if selected, hold him and his team accountable for effectively managing your insurance needs."


May 15, 2022

1  out of  5 rating by abbie
"This agent started off great when trying to sign my accounts. But ever since we purchased multiple policies from them I hardly received any response to my questions. They don't seem to have anyone working in the office either. It tells me if something happens the agent will just be MIA. Avoid!"

Mariette Cummings

March 27, 2022

5  out of  5 rating by Mariette Cummings
"Great insurance agent and agency............"