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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

caleb miller

March 13, 2023

1  out of  5 rating by caleb miller
"If you want good service, or fair value don't use this state farm branch"

Caleb Miller

March 13, 2023

1  out of  5 rating by Caleb Miller
"Very poor service, they don't listen or do what you ask them to do."

Caleb Miller

March 13, 2023

1  out of  5 rating by Caleb Miller
"They gave me a quote for my truck and then doubled the quote a month later. Very unhelpful and bad customer service. I've never had a worse experience with a business."

Scott Holmes

March 7, 2023

5  out of  5 rating by Scott Holmes
"Chris and his agency have been incredible to work with, and their service is amazing. Whenever I have any questions their team has helped me and my family!!"

Kyle Holmes

February 27, 2023

5  out of  5 rating by Kyle Holmes
"Really great to work with. Quick to respond and very professional. Would recommend them to anyone. Great team."

Jim Lackey

February 15, 2023

5  out of  5 rating by Jim Lackey
"Chris and his team have been my agent for many years. They are professional and do a great job!"

Sarah Caldwell

February 15, 2023

5  out of  5 rating by Sarah Caldwell
"Joe Ritchie has gone far above what you could ask for in an insurance agent. He is available by phone or email at any time and is always quick with a detailed response on what I have needed, even providing additional guidance with my extra policies.I appreciate his customer care, which is hard to come by! I highly recommend anyone from Chris Woodlee’s office, especially Joe."

George Deits

November 21, 2022

5  out of  5 rating by George Deits
"Omari Thomas has been absolutely terrific in her quick, thorough and always pleasant service."

Michele Kirkpatrick

November 18, 2022

5  out of  5 rating by Michele Kirkpatrick
"Super nice owner and staff. Always been accommodating and helpful."

Omari Buford

October 7, 2022

5  out of  5 rating by Omari Buford
"Everyone is awesome!"

Audrey Ritchie

September 13, 2022

5  out of  5 rating by Audrey Ritchie
"Best agent in the Franklin area!"

Zhoe Brogan

September 2, 2022

5  out of  5 rating by Zhoe Brogan
"Such a great agency! I can say nothing but great things about Mr. Woodlee!"

Ed L

August 17, 2022

1  out of  5 rating by Ed L
"As a customer (former now) for the past 4 years, the service started out poor and has worsened to the point where my family is firing the Chris Woodlee State Farm agency for failing to manage and service our insurance needs. Chris is consistently unresponsive and never available for his clients, at least my family, despite numerous attempts to communicate with him over the past couple of years. While we carry a lot of coverages through his office, apparently it's not enough to warrant follow ups or even check ins. There is always an excuse for why he isn't available and he has his staff cover for him. In fact, his office has unilaterally changed my family's coverage without discussion and permission, and then had to revert back because it wasn't what we wanted. In my family's experience, he doesn't act in the best interest of his clients, but only himself and how much more coverage he can obtain. This is evident when calling for help on a homeowners claim and he never responded, then to be given bad advice by the claims people while his staff are making excuses and still not supporting their clients. Based on the number of State Farm agents in the Greater Franklin area, I am sure all of them have the issues of one sort or another. However, I would strongly recommend those who consider the Chris Woodlee State Farm Agency to ensure they set their service level expectations and priorities ahead of time and if selected, hold him and his team accountable for effectively managing your insurance needs."


May 15, 2022

1  out of  5 rating by abbie
"This agent started off great when trying to sign my accounts. But ever since we purchased multiple policies from them I hardly received any response to my questions. They don't seem to have anyone working in the office either. It tells me if something happens the agent will just be MIA. Avoid!"

Mariette Cummings

March 27, 2022

5  out of  5 rating by Mariette Cummings
"Great insurance agent and agency............"

Marcus Brunn

February 25, 2022

5  out of  5 rating by Marcus Brunn
"Great rates and very friendly and personable team. Highly recommend going to them!"

Erika Z

February 25, 2022

5  out of  5 rating by Erika Z
"Being a first time home owner, I had a lot of questions and confusion before talking with Taylor at this location. Thanks to her and the wonderful team, I have a better understanding about what I need in my coverage and I know what I should ACTUALLY be paying. Couldn’t recommend them enough!! Thanks for all you do!"

Walt Stewart

January 13, 2022

5  out of  5 rating by Walt Stewart
"Just a great agency in every aspect."

Caty Snow

December 10, 2021

5  out of  5 rating by Caty Snow
"Account manager, Alex Smith, provided exceptional assistance and customer service. I really appreciate how easy he made the whole process. Extremely polite and helpful. Thank you Alex!"

Tom Alexander

November 29, 2021

5  out of  5 rating by Tom Alexander
"Excellent service from Alex Smith! And the prices are right"


November 15, 2021

5  out of  5 rating by PEN SEAL
"Ms .Taylor Smith was a Godsend. Dare I say a novelty in a sea of robotic insurance sales representative/agents. Ms. Smith was poised and professional. It is satisfying to be able to give her my highest recommendation."

Kimbely Carter

September 28, 2021

5  out of  5 rating by Kimbely Carter
"Oh I had a good service with the state form they are good insurance I save money he gave me a good quote if you’re interested in good insurance try State farm"

Amber Curry

September 18, 2021

5  out of  5 rating by Amber Curry
"The Team at Chris Woodlee State Farm are simply incredible! This office services my auto insurance, life insurance, and renter's insurance...and someday my homeowner's insurance. If you don't really understand why you need insurance, then this is the State Farm office for you. They will educate you on the different policies that fit your needs and help you save money by bundling for discounts! Highly recommend this office if you live in Franklin or the Nashville area!"

Sammie J

September 17, 2021

5  out of  5 rating by Sammie J
"I have recently moved into Nashville, TN & I have Taylor Smith as my agent. She's made the transition very easy for me, took a lot of the stress off of my own shoulders & even ended up saving me money on the policy. I highly recommend having her take care of your insurance needs."

Nichole Breitbarth

September 7, 2021

5  out of  5 rating by Nichole Breitbarth
"Have always had great experiences with Chris and the team, and now Taylor who was incredibly helpful and supportive when going over policy changes. Couldn’t ask for better customer service!"